Our goal is 100% customer satisfaction

At Step One Automotive Group, we strive every day to provide our customers with the best customer experience in the industry. If you would like to leave us a review on Google, please click the store below. But, If your experience was less than 5 star, please reach out directly to our customer experience hotline at (850)904-4800 and let us make it right!


Have a great experience at Step One Automotive Group? Leave us a review at any of the following websites:


Review from Jordan Gable
Jordan Gable
4/3/2026
Came to buy a mustang but left with a Dodge Hornet. The Salesman, Anthony Jennings was absolutely awesome! It was her first time buying a car. He was knowledgeable, had great communication, was very clear and extremely friendly. Had the car serviced and clean. So thank you Anthony for making her first car buying experience completely flawless and non stressful!highly recommend. ~Melissa
Review from Kevin Miller
Kevin Miller
4/3/2026
Great sales team! For anyone in the market, or just curious. Head over to see Anthony to get you on the right track.
Review from Marco Vota
Marco Vota
4/3/2026
Very easy process, Caleb handles it and gets it done
Review from Wayne Tokarz
Wayne Tokarz
4/2/2026
If you want the best car buying experience, go ask for Nelson. Best salesman I’ve ever had.
Review from Jennifer & Miles Braswell
Jennifer & Miles Braswell
4/2/2026
Had a wonderful experience with Zach at Ford. He was patient and kind. He really helped me through my first experience at Ford.
Review from Sierra Walters
Sierra Walters
4/2/2026
I am so happy with my purchase here at step one Ford in crestview. If you’re shopping around I highly recommend Anthony Jennings!! He made the entire experience effortless and really fought to get me the best deal and incentives!
Review from Jeryme Butters
Jeryme Butters
4/2/2026
The whole was great especially finance Lindsay was amazing.
Review from Jared Fayard
Jared Fayard
4/1/2026
Cj and Amanda were awesome and so helpful on buying my new truck i will always buy my vehicles from here as long as they are working here
Review from Gulzira Nurseilova
Gulzira Nurseilova
4/1/2026
I recently purchased my first vehicle in the U.S. from Pensacola Buick GMC, and I had a great experience. Donavon was incredibly helpful throughout the entire process. The whole process was fast and smooth, and the staff was friendly, professional, and very supportive. As a first-time buyer here, I really appreciated how straightforward everything was. I’m very happy with my vehicle and grateful for the excellent service. Highly recommend!
Review from Rodney Gilmore
Rodney Gilmore
4/1/2026
It was a pleasure doing business with Step One. The truck is exactly what I wanted. Malcolm was very knowledgeable with the many options and features of the truck and was able to answer all my questions. Mike was detailed and experienced in completing all the necessary documentation to complete the sell. All in all a smooth transaction. The dealership was clean and well maintained. I would have no reservations in doing business there again. Thanks!
Review from Charles Scribner
Charles Scribner
4/1/2026
Everyone that I dealt with went above and beyond especially ROSE ,thank you all
Review from Shakira Johnson
Shakira Johnson
4/1/2026
Had an excellent experience at Step One Kia! Left with the car I originally wanted, no BS, they did not waste my time. See Matthew Lehman Im naming him the best salesman in the Fort Walton Beach area! Tell him Shakira sent you... for real so I can get that referral money... ok!! You guys rocks! Thanks so much for my 2026 Kia Sorrento!
Review from Adam Sanders
Adam Sanders
4/1/2026
Nice experience with new Kia purchase. Had communication with Fernando the day before the on-site visit. He had the stage set for us.
Review from Andrea Cupples
Andrea Cupples
4/1/2026
Abby and Paula were our sales girls today! They did amazing! Mason helped with a few things as well!! They helped keep our kid entertained and got us the deal and car that we wanted!
Review from Kevin Schulze
Kevin Schulze
4/1/2026
Great experience with the sales department. Very friendly and knowledgeable. They took great care of me. Especially Mike Priest. Will definitely be back again.
Review from Antwyan Murray
Antwyan Murray
3/31/2026
Brent Haney is an amazing salesman. Great customer service
Review from Chris Campbell
Chris Campbell
3/31/2026
I service my truck here because Sean Porthouse is a great mechanic. His attention to detail is great, and he catches things that most wouldn’t notice. Only person who I’ll let service my duramax.
Review from adriana saldana
adriana saldana
3/31/2026
Mason, Paula, and Abby are an amazing team. They were very open and welcoming! Very charismatic. They helped me get my new car!
Review from Jason Koontz
Jason Koontz
3/31/2026
Jessica was really friendly and knowledgeable. Help us get into a 2026 F150.
Review from Kelly Pyle
Kelly Pyle
3/31/2026
CJ Jenkins and crew were so amazing. Thank you guys.